[Incident] Intermittent Data Traffic drops on some H3G/Three Subscribers
Update - Voice, Data and SMS services are now within BAU levels/volumes. Support teams at H3G are monitoring the performance currently to ensure all services remains stable.

Further updates to follow
Oct 17, 15:27 BST
Monitoring - Service has continued to improve on both Voice and Data and traffic was re-introduced on the network in a controlled manner. The incident remains open until all services are fully working and a technical call is still ongoing for the remaining issues
Oct 17, 12:10 BST
Update - The regression of the change has been completed but Data levels have not yet started to recover. Crisis and Incident calls remain ongoing with all relevant vendor support.
Oct 17, 09:50 BST
Update - Our operator keep investigating with vendors whilst regressing a change which is expected to take up to 2 hours. Some improvements have been seen on data transmission.
Oct 17, 07:15 BST
Update - Our operator just confirmed a full outage to their data service. Investigations with the vendors are on-going.
Oct 17, 05:40 BST
Investigating - We are currently aware of an issue with the Three network where we are experiencing intermittent data traffic drops. We are currently liaising with the network to determine the root cause of this.

We would advise any customers experiencing this to please raise a ticket on the platform or contact the Technical Support team.
Oct 17, 03:36 BST
Uptime over the past 90 days. View historical uptime.
Stream Private APN Operational
90 days ago
98.91 % uptime
Today
Pelion Platform ? Operational
90 days ago
98.92 % uptime
Today
API Operational
90 days ago
98.97 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
LoRa ? Operational
90 days ago
100.0 % uptime
Today
Stream Global Roaming Operational
90 days ago
99.91 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
98.44 % uptime
Today
Three UK Major Outage
90 days ago
97.1 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
99.91 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telefonica Global Operational
90 days ago
100.0 % uptime
Today
Iridium ? Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Essential Maintenance Phase 2
Completed - The scheduled maintenance has been completed.
Oct 18, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 11:29 BST
Scheduled - We are carrying out essential maintenance 16th October 11:30PM GMT to 01:30AM GMT and 17th October 11:30PM GMT to 01:30AM GMT.

During the outage windows you may notice a brief drop in H3G traffic, however most devices should re-connect automatically.

If you have any issues following this work then please contact our support team via the Pelion platform or email ticket@stream-technologies.com
Oct 10, 11:29 BST
Oct 17, 2019
Essential Maintenance Phase 1
Completed - The scheduled maintenance has been completed.
Oct 17, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 11:28 BST
Scheduled - We are carrying out essential maintenance 16th October 11:30PM GMT to 01:30AM GMT and 17th October 11:30PM GMT to 01:30AM GMT.

During the outage windows you may notice a brief drop in H3G traffic, however most devices should re-connect automatically.

If you have any issues following this work then please contact our support team via the Pelion platform or email ticket@stream-technologies.com
Oct 10, 11:23 BST
Oct 16, 2019
Planned Maintenance to Pelion platform
Completed - The scheduled maintenance has been completed.
Oct 16, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 BST
Scheduled - Services affected:
We are upgrading elements of our Pelion platform to implement the following fixes:

Improvements and enhancements to Device reporting

Performance improvements for all platform pages.

Customer action required:
No customer action required, you may observe a very short outage of the platform following the implementation of the release, this will not affect connectivity in any way.
Oct 15, 16:11 BST
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Essential Maintenance - Edinburgh Data Centre
Completed - The scheduled maintenance has been completed.
Oct 11, 19:00 BST
Update - Please note that we have had to increase this maintenance window for an extra 1 hour. This maintenance window will now be completed at 19:00 BST
Oct 11, 17:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 16:00 BST
Scheduled - Essential maintenance will take place within our Edinburgh Data Centre on Friday 11th October between 16:00PM GMT - 18:00 GMT to mitigate potential performance issues with services hosted at this location.

During this change window we will be upgrading the physical RAM capacity which requires the server to be powered down with engineering resource on hand to ensure services are stopped/re-started gracefully.

At this time the Pelion platform will be unavailable, however this will not impact connectivity services.
Oct 9, 11:27 BST
[Incident] Pelion Login Loop
Resolved - Issue resolved, users should now be able to successfully log in to the platform.
Oct 11, 12:37 BST
Update - We are continuing to investigate this issue.
Oct 11, 09:29 BST
Update - We are continuing to investigate this issue.
Oct 11, 09:29 BST
Investigating - We have identified an issue where customers are experiencing a login loop. Our Engineering teams are currently investigating this issue.

If you have anything urgent please get in contact with support via the usual channels.
Oct 11, 09:28 BST
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

← Incident History Powered by Statuspage