Current Status.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
100.0 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Miami Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
100.0 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
100.0 % uptime
Today
Miami IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
99.99 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
99.91 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.iot-x.com Operational
90 days ago
99.83 % uptime
Today
Pelion Platform ? Operational
90 days ago
99.98 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
100.0 % uptime
Today
SMS Gateway ? Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Emergency Maintenance - Pelion Platform UK/EU & Pelion Platform US Apr 26, 2024 11:00-20:00 BST
We will be carrying out essential maintenance on 26/04/2024 between 11:00 and 20:00 BST.

During this time we will be performing essential platform upgrades.
Some Pelion platform functionality and API's may not be available within the maintenance window.

Start Date and time:
26/04/2024 11:00 BST

End Date and time:
26/04/2024 20:00 BST

Services affected:
Pelion Platform UK/EU & Pelion Platform US.

Customer action required:
No customer action is required.
Posted on Apr 25, 2024 - 20:09 BST
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024
Emergency Maintenance - Pelion Platform UK/EU & Pelion Platform US
Completed - The scheduled maintenance has been completed.
Apr 25, 17:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 11:00 BST
Scheduled - We will be carrying out essential maintenance on 25/04/2024 between 11:00 and 20:00 BST.

During this time we will be performing essential platform upgrades.
Some Pelion platform functionality and API's may not be available within the maintenance window.

Start Date and time:
25/04/2024 11:00 BST

End Date and time:
25/04/2024 20:00 BST

Services affected:
Pelion Platform UK/EU & Pelion Platform US.

Customer action required:
No customer action is required.
Apr 25, 10:59 BST
Notification of planned works - Pelion Data Centre
Completed - The scheduled maintenance has been completed.
Apr 25, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 13:00 BST
Scheduled - We will be carrying out essential maintenance on 25/04/2024 between 13:00 and 14:00 BST.

During this time we will be performing routine maintenance at our London data centre.

Location:
UK

Start Date and time:
25/04/2024 13:00 BST

End Date and time:
25/04/2024 14:00 BST

Services affected:
No service impact is expected.

Customer action required:
No customer action is required.
Apr 19, 14:04 BST
Notification of planned works - Pelion Global Roaming (JT)
Completed - The scheduled maintenance has been completed.
Apr 25, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 BST
Scheduled - Pelion Global roaming's network provider JT will be carrying out essential maintenance between 24/04/2024 23:00 and 25/04/2024 03:00 BST.

During this time JT will be performing software upgrades to 1 their IoT packet gateways.
The packet gateway will be isolated and subscriber traffic moved to another active packet gateway.
No impact is expected expected, however JT subscribers should be considered at risk of some disruption within the maintenance window.

Start Date and time:
24/04/2024 23:00 BST

End Date and time:
25/04/2024 03:00 BST

Services affected:
Pelion Global Roaming (JT) subscribers.
No impact is expected expected, however JT subscribers should be considered at risk of some disruption within the maintenance window.

Customer action required:
No customer action is required.
Apr 24, 12:13 BST
Apr 24, 2024
Notification of planned works - Pelion Data Centre
Completed - The scheduled maintenance has been completed.
Apr 24, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:00 BST
Scheduled - We will be carrying out essential maintenance on 24/04/2024 between 13:00 and 14:00 BST.

During this time we will be performing routine maintenance at our London data centre.

Location:
UK

Start Date and time:
24/04/2024 13:00 BST

End Date and time:
24/04/2024 14:00 BST

Services affected:
No service impact is expected.

Customer action required:
No customer action is required.
Apr 19, 14:02 BST
Apr 23, 2024
Notification of planned works - Pelion Data Centre
Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 BST
Scheduled - We will be carrying out essential maintenance on 23/04/2024 between 20:00 and 21:00 BST.

During this time we will be performing routine maintenance at our London data centre.

Location:
UK

Start Date and time:
23/04/2024 20:00 BST

End Date and time:
23/04/2024 21:00 BST

Services affected:
No service impact is expected, however due to the nature of work taking place at our data centre we should regard the following service as at risk;

Jersey Telecom subscribers.

Customer action required:
No customer action is required.
Apr 19, 13:54 BST
Apr 22, 2024
Notification of planned works - Vodafone Global
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 BST
Scheduled - Vodafone Global will be carrying out essential maintenance on 21/04/2024 between 22:00 and 02:00 UTC.

During this time Vodafone Global will be performing routine maintenance which will involve a reboot of their current GRX Firewall.

This will cause a disruption in data traffic for up to 10 minutes during the maintenance window for Vodafone Global subscribers that are roaming on the Vodafone UK network.

Start Date and time:
21/04/2024 22:00 UTC

End Date and time:
22/04/2024 02:00 UTC

Services affected:
Vodafone Global subscribers that are roaming on the Vodafone UK network.

Customer action required:
No customer action is required.
Apr 19, 13:45 BST
Apr 21, 2024
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Pelion // London Datacentre // Degraded Performance
Resolved - Status:
Resolved

We would like to inform you that the following incident with London Datacentre has been resolved.


We apologise for any inconvenience.
Apr 17, 13:10 BST
Monitoring - Status:
Monitoring

We have identified and implemented a resolution; we are monitoring the resolution to ensure no further impact for this incident is experienced.


We apologise for any inconvenience caused.
Apr 17, 12:18 BST
Investigating - Status: Investigating Incident

Service Impacted:
London Datacentre

Priority:
High

Pelion Environment Area(s) Affected:
UK/EU

Summary:

Pelion Support teams are currently investigating issues with the London datacentre which may have an impact on your service.
We have identified from monitoring that the London datacentre is experiencing an issue with it's firewall build rules.
This may be impacting VPN customer connectivity.

Update:
Pelion Support teams are working to restore service.


We will provide an update shortly and we apologise for any inconvenience.
Apr 17, 11:45 BST
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Notification of planned works - Tele 2
Completed - This maintenance has been postponed and will be rescheduled for a later date.
Apr 12, 10:49 BST
Scheduled - Pelion and Tele 2 will be carrying out essential maintenance on 23/04/2024 between 01:00 and 05:00 BST.

During this time Pelion and Tele 2 will be performing essential changes and upgrades to the Pelion/Tele 2 network implementation.
Tele 2 subscribers are at risk of multiple reattaches, and disconnects/reconnects within the change window.
Tele 2 subscribers may experience longer periods of disconnected sessions within the maintenance window.

Start Date and time:
23/04/2024 01:00 BST

End Date and time:
23/04/2024 05:00 BST

Services affected:
Tele 2.
Tele 2 subscribers are at risk of multiple reattaches, and disconnects/reconnects within the change window.
Tele 2 subscribers may experience longer periods of disconnected sessions within the maintenance window.

Customer action required:
No customer action is required.
However, should subscribers fail to automatically reconnect a restart/power cycle of the device may be required in the first instance.
Mar 26, 13:36 GMT
Notification of planned works - Tele 2
Completed - This maintenance has been postponed and will be rescheduled for a later date.
Apr 12, 10:49 BST
Scheduled - Pelion and Tele 2 will be carrying out essential maintenance on 16/04/2024 between 01:00 and 05:00 BST.

During this time Pelion and Tele 2 will be performing essential changes and upgrades to the Pelion/Tele 2 network implementation.
Tele 2 subscribers are at risk of multiple reattaches, and disconnects/reconnects within the change window.
Tele 2 subscribers may experience longer periods of disconnected sessions within the maintenance window.

Start Date and time:
16/04/2024 01:00 BST

End Date and time:
16/04/2024 05:00 BST

Services affected:
Tele 2.
Tele 2 subscribers are at risk of multiple reattaches, and disconnects/reconnects within the change window.
Tele 2 subscribers may experience longer periods of disconnected sessions within the maintenance window.

Customer action required:
No customer action is required.
However, should subscribers fail to automatically reconnect a restart/power cycle of the device may be required in the first instance.
Mar 26, 13:34 GMT
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