In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 04, 2025 - 08:00 GMT
Scheduled - We will be carrying out essential maintenance on 04/11/2025 between 08:00 and 12:00 UTC.
During this time we will be performing configuration upgrades to our VPNCs in our Manchester data centre.
Location: Manchester, UK
Start Date and time: 04/11/2025 08:00 UTC
End Date and time: 04/11/2025 12:00 UTC
Services affected: We do not expect any major impact to customers VPN services, however, it is likely that customers with VPNs hosted at our Manchester data centre may see a reconnection event during the maintenance period.
Customer action required: No customer action is required, however if you experience a prolonged interruption to data flow via your VPN, please contact Pelion's Technical Support team.
Nov 4, 202508:00-12:00 GMT
Pelion Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
99.98
% uptime
Today
London Datacentre
Operational
90 days ago
99.9
% uptime
Today
Manchester Datacentre
Operational
90 days ago
100.0
% uptime
Today
Austin Datacentre
Operational
90 days ago
100.0
% uptime
Today
Las Vegas Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Under Maintenance
90 days ago
100.0
% uptime
Today
DINA
Operational
90 days ago
100.0
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Under Maintenance
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
OpenVPN US
Operational
90 days ago
100.0
% uptime
Today
Austin IPsec's
Operational
90 days ago
100.0
% uptime
Today
Las Vegas IPsec's
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Operational
90 days ago
99.99
% uptime
Today
Pelion Global Roaming
Operational
90 days ago
100.0
% uptime
Today
EE
Operational
90 days ago
100.0
% uptime
Today
O2
Operational
90 days ago
100.0
% uptime
Today
Tele2
Operational
90 days ago
100.0
% uptime
Today
Three IRE
Operational
90 days ago
99.99
% uptime
Today
Three UK
Operational
90 days ago
100.0
% uptime
Today
Vodafone
Operational
90 days ago
100.0
% uptime
Today
Vodafone Global
Operational
90 days ago
100.0
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Vodafone NB-IoT (LPWAN)
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Customer Phone line
Operational
90 days ago
100.0
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.pelion.com
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
?
Operational
90 days ago
100.0
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
SMS Gateway
?
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be carrying out essential maintenance on 05/11/2025 between 02:00 and 06:00 CT.
During this time we will be performing maintenance on our Austin ISP links.
Location: Austin, TX
Start Date and time: 05/11/2025 02:00 CT (08:00 UTC)
End Date and time: 05/11/2025 06:00 CT (12:00 UTC)
Services affected: During this maintenance period the Pelion US platform will be unavailable for a short time and any hosted VPN services at our Austin Data Centre will experience a reconnection event during the maintenance period.
Customer action required: No customer action is required. Posted on
Oct 31, 2025 - 18:50 GMT
We will be carrying out essential maintenance on 06/11/2025 between 17:00 and 21:00 UTC.
During this time we will be performing upgrades and testing on our internal VXLANs and Core Routers. This is to address impact experienced during an Incident on the 24th October as advertised on our Statuspage.
Location: UK
Start Date and time: 06/11/2025 17:00 UTC
End Date and time: 06/11/2025 21:00 UTC
Services affected: Due to the nature of the works we would consider subscriber traffic as at risk during the maintenance period. Pelion engineering teams have a robust and documented change plan and rollback plan in the event of any customer impact.
Customer action required: No customer action is required, however we would encourage customers to monitor their SIM estate during and after the maintenance period.
Customers who require assistance or have any questions should contact Pelion's Technical Support team. Posted on
Oct 31, 2025 - 19:00 GMT
Completed -
The scheduled maintenance has been completed.
Nov 4, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 GMT
Scheduled -
Tele2 will be carrying out essential maintenance on 03/11/2025 between 23:00 and 02:00 UTC.
During this time Tele2 are carrying out VPNC upgrades to maintain service quality and reliability.
Start Date and time: 03/11/2025 23:00 UTC
End Date and time: 04/11/2025 02:00 UTC
Services affected: There is no expected impact to live customer sessions during this maintenance as Pelion has resilient links to Tele2, however there is the possibility for new data session attaches to be momentarily delayed during the maintenance period when Tele2 failover between VPNCs, as this could briefly interrupt our RADIUS feed to Tele2.
Customer action required: No customer action is required.
Oct 31, 18:34 GMT
Completed -
The scheduled maintenance has been completed.
Nov 3, 17:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 14:00 GMT
Scheduled -
O2UK will be carrying out essential maintenance between 02/11/2025 14:00 & 03/11/2025 17:00 UTC.
During this time O2UK will be performing software upgrades to their back end nodes.
Start Date and time: 02/11/2025 14:00 UTC
End Date and time: 03/11/2025 17:00 UTC
Services affected: O2UK subscribers may experience a short reconnection event during these works when O2UK move traffic between nodes during the upgrades.
Customer action required: No customer actions is required, however, please monitor your O2UK devices during the works.
Oct 31, 18:28 GMT
Completed -
The scheduled maintenance has been completed.
Oct 29, 21:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:00 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 29, 16:09 GMT
Scheduled -
We will be carrying out essential maintenance on 29/10/2025 between 17:00 and 21:00 GMT.
During this time we will be carrying out essential maintenance to our Three UK operator integration as part of our ongoing network upgrades.
Start Date and time: 29/10/2025 17:00 GMT
End Date and time: 29/10/2025 21:00 GMT
Services affected: During the works we will be migrating Three UK traffic between nodes and we expect approximately 30% of attached Three UK subscribers may experience a reconnection event during the maintenance period.
Customer action required: No customer action is required.
Oct 24, 14:23 BST
Completed -
The scheduled maintenance has been completed.
Oct 24, 02:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 BST
Scheduled -
JT will be carrying out essential maintenance on 23/10/2025 between 23:00 and 02:00 UTC+1.
During this time JT will be performing software upgrades the second of two Firewalls within their mobile core.
Start Date and time: 23/10/2025 23:00 UTC+1
End Date and time: 24/10/2025 02:00 UTC+1
Services affected: The upgrade is planned to have a zero-downtime approach by upgrading the standby unit first and leveraging ASA high availability (HA) failover.
We would consider Pelion Global Roaming/JT subscribers as at-risk during the maintenance period.
Customer action required: No customer action is required.
Oct 20, 17:54 BST
Completed -
The scheduled maintenance has been completed.
Oct 22, 02:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 BST
Scheduled -
JT will be carrying out essential maintenance on 21/10/2025 between 23:00 and 02:00 UTC+1.
During this time JT will be performing software upgrades to one of two Firewalls within their mobile core.
Start Date and time: 21/10/2025 23:00 UTC+1
End Date and time: 22/10/2025 02:00 UTC+1
Services affected: The upgrade is planned to have a zero-downtime approach by upgrading the standby unit first and leveraging ASA high availability (HA) failover.
We would consider Pelion Global Roaming/JT subscribers as at-risk during the maintenance period.
Customer action required: No customer action is required.
Oct 20, 17:49 BST