In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 2026 - 19:00 BST
Scheduled - We will be carrying out essential maintenance on 21/07/2026 between 19:00 and 22:00 BST.
During this time we will be performing upgrades to core network nodes in our London data centre.
Location: London, UK
Start Date and time: 21/07/2026 19:00 BST
End Date and time: 21/07/2026 22:00 BST
Services affected: Three UK subscribers are considered as at-risk during the maintenance period. During the planned upgrades there is a possibility of a reconnection event for some Three UK subscribers when a planned failover between primary and secondary hosts is performed.
Customer action required: No customer actions is required.
Jul 21, 202619:00-22:00 BST
Pelion Private APN
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Under Maintenance
90 days ago
100.0
% uptime
Today
London Datacentre
Under Maintenance
90 days ago
100.0
% uptime
Today
Manchester Datacentre
Operational
90 days ago
100.0
% uptime
Today
Austin Datacentre
Operational
90 days ago
100.0
% uptime
Today
Las Vegas Datacentre
Operational
90 days ago
100.0
% uptime
Today
RADIUS
Operational
90 days ago
100.0
% uptime
Today
VPN Technology
Operational
90 days ago
100.0
% uptime
Today
DINA
Operational
90 days ago
100.0
% uptime
Today
London IPSecs
Operational
90 days ago
100.0
% uptime
Today
Manchester IPSecs
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
Operational
90 days ago
100.0
% uptime
Today
OpenVPN US
Operational
90 days ago
100.0
% uptime
Today
Austin IPsec's
Operational
90 days ago
100.0
% uptime
Today
Las Vegas IPsec's
Operational
90 days ago
100.0
% uptime
Today
Mobile Operators
Under Maintenance
90 days ago
99.98
% uptime
Today
Pelion Global Roaming
Operational
90 days ago
99.99
% uptime
Today
EE
Operational
90 days ago
100.0
% uptime
Today
O2
Operational
90 days ago
100.0
% uptime
Today
Tele2
Operational
90 days ago
99.98
% uptime
Today
Three IRE
Operational
90 days ago
99.92
% uptime
Today
Three UK
Under Maintenance
90 days ago
100.0
% uptime
Today
Vodafone
Operational
90 days ago
100.0
% uptime
Today
Vodafone Global
Operational
90 days ago
100.0
% uptime
Today
Telus
Operational
90 days ago
100.0
% uptime
Today
Vodafone NB-IoT (LPWAN)
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Customer Phone line
Operational
90 days ago
100.0
% uptime
Today
Internal Support Systems
Operational
90 days ago
100.0
% uptime
Today
Statuspage
Operational
90 days ago
100.0
% uptime
Today
Support Ticketing
Operational
90 days ago
100.0
% uptime
Today
Pelion
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Automation Engine
Operational
90 days ago
100.0
% uptime
Today
Help.pelion.com
Operational
90 days ago
100.0
% uptime
Today
Pelion Platform
Operational
90 days ago
100.0
% uptime
Today
Remote SIM Provisioning
Operational
90 days ago
100.0
% uptime
Today
SMS Gateway
Operational
90 days ago
100.0
% uptime
Today
Pelion US Platform
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 21, 2026
Unresolved incident: Notification of planned works - Three UK.
We would like to inform you that this incident has been resolved by the network supplier.
We apologise for any inconvenience.
Jul 16, 07:21 BST
Update -
Status: Monitoring
The network operator's packet core team has found an issue with a node on their network and is working to resolve this.
Pelion continues to observe that the issue appears to be mitigated for our radius and no impact is observed.
We apologise for any inconvenience and we will provide further updates as we receive them from the supplier.
Jul 16, 05:45 BST
Update -
We are continuing to monitor for any further issues.
Jul 16, 04:42 BST
Monitoring -
Status: Monitoring
Service Impacted: JT/Pelion Global Roaming
Priority: Medium
Pelion Environment Area(s) Affected: UK&EU
Summary:
Pelion Support teams are currently investigating issues with the Pelion Global roaming/JT SIM supplier which may have caused an impact on your service. We identified from monitoring an increase in radius messages and events which caused alerting on Pelion's side. This may have caused devices to disconnect and reconnect or to authenticate more frequently than normal. Pelion engineering teams increased the radius capacity and the issue seems to have stabilised.
We have engaged the network supplier to investigate further as we believe an underlying network event could be the root cause.
Pelion will continue to monitor for any further impact but we believe the immediate issue is mitigated.
We will provide an update shortly and we apologise for any inconvenience.
Jul 16, 04:41 BST
Resolved -
After a period of monitoring we are satisfied that the issue has been resolved.
Jul 10, 18:55 BST
Monitoring -
Status: Incident Update
Pelion Support teams have identified from our monitoring and discussions with Tele2 that we observed a spike in Radius failures since approx. 16: 20 BST
The impact on customer services is that new connection attempts may have been temporarily impacted and several retries may have been required.
As of 16:40 BST Pelion Support teams have performed a managed failover on to an alternative host to mitigate the issue and normal connection behavior has since been observed, we will continue to monitor for a period of stability.
We apologise for any inconvenience.
Jul 10, 16:51 BST