Current Status.

All Systems Operational

Pelion Private APN Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.99 % uptime
Today
London Datacentre Operational
90 days ago
100.0 % uptime
Today
Manchester Datacentre Operational
90 days ago
100.0 % uptime
Today
Austin Datacentre Operational
90 days ago
99.99 % uptime
Today
Las Vegas Datacentre Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
VPN Technology Operational
90 days ago
99.99 % uptime
Today
DINA Operational
90 days ago
100.0 % uptime
Today
London IPSecs Operational
90 days ago
100.0 % uptime
Today
Manchester IPSecs Operational
90 days ago
100.0 % uptime
Today
OpenVPN Operational
90 days ago
100.0 % uptime
Today
OpenVPN US Operational
90 days ago
100.0 % uptime
Today
Austin IPsec's Operational
90 days ago
99.99 % uptime
Today
Las Vegas IPsec's Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
90 days ago
100.0 % uptime
Today
Pelion Global Roaming Operational
90 days ago
100.0 % uptime
Today
EE Operational
90 days ago
100.0 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Tele2 Operational
90 days ago
100.0 % uptime
Today
Three IRE Operational
90 days ago
100.0 % uptime
Today
Three UK Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Vodafone Global Operational
90 days ago
100.0 % uptime
Today
Telus Operational
90 days ago
100.0 % uptime
Today
Vodafone NB-IoT (LPWAN) Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Customer Phone line Operational
90 days ago
100.0 % uptime
Today
Internal Support Systems Operational
90 days ago
100.0 % uptime
Today
Statuspage Operational
90 days ago
100.0 % uptime
Today
Support Ticketing Operational
90 days ago
100.0 % uptime
Today
Pelion Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Automation Engine Operational
90 days ago
100.0 % uptime
Today
Help.pelion.com Operational
90 days ago
100.0 % uptime
Today
Pelion Platform Operational
90 days ago
100.0 % uptime
Today
Remote SIM Provisioning Operational
90 days ago
99.97 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Pelion US Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Notification of planned works - Manchester Data Centre May 26, 2026 17:00-21:00 BST

We will be carrying out essential maintenance on 26/05/2026 between 17:00 and 21:00 BST.

During this time we will be performing upgrades to our internet failover configuration a our Manchester data centre

Location:
Manchester, UK.

Start Date and time:
26/05/2026 17:00 BST

End Date and time:
26/05/2026 21:00 BST

Services affected:
Whilst impact is expected to be kept to a minimum, during the maintenance period there is potential for subscribers routing via the Manchester data centre, and VPNs hosted there to experience a reconnection event when the upgrades are applied.

Customer action required:
No customer action is required.

Posted on May 22, 2026 - 16:23 BST

Notification of planned works - Pelion ISP Provider May 29, 2026 00:00-06:00 BST

A Pelion ISP partner will be carrying out essential maintenance on 29/05/2026 between 00:00 and 06:00 BST.

During this time our ISP partner will be performing software module upgrades that are associated with Pelion circuit IDs at our London data centre.

Location:
London, UK.

Start Date and time:
29/05/2026 00:00 BST

End Date and time:
29/05/2026 06:00 BST

Services affected:
During this maintenance window there is potential for a short disruption to subscribers routing through our London data centre, and for any single sited VPNs.

Pelion's automated failover procedures should ensure any disruption is kept to a minimum, however, the above noted services should be considered as at risk during the maintenance period.

Customer action required:
No customer action is required.

Posted on May 22, 2026 - 16:31 BST
May 22, 2026

No incidents reported today.

May 21, 2026
Completed - The scheduled maintenance has been completed.
May 21, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 11:00 BST
Scheduled - We will be carrying out essential maintenance on 21/05/2026 between 11:00 and 12:00 BST.

During this time we will be performing a failover of the primary radius feed for Vodafone Global and NB-IoT SIMs from our London to Manchester datacentres.
Little to no impact is expected, if a device is trying to authenticate at the time of the failover it will require a retry. No impact to data transfer is expected.

Start Date and time:
21/05/2026 11:00 BST

End Date and time:
21/05/2026 12:00 BST

Services affected:
Vodafone Global and NB-IoT.
Little to no impact is expected, if a device is trying to authenticate at the time of the failover it will require a retry. No impact to data transfer is expected.

Customer action required:
No customer action is required.

May 20, 17:07 BST
May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 BST
Scheduled - We will be carrying out essential maintenance on 20/05/2026 between 01:00 and 06:00 CT.

During this time we will be upgrading our data link between Pelion and TELUS which will involve a full VPN tunnel migration on to the new service.

Start Date and time: 20/05/2026 01:00 CT

End Date and time: 20/05/2026 06:00 CT

Services affected:
TELUS subscribers will experience a reconnection event during the maintenance period as the VPN tunnels are migrated to the new service. TELUS subscriber traffic should be considered as at-risk during the maintenance period.

Customer action required:
No customer action is required, however, if your TELUS subscribers experience connectivity issues after the maintenance period has been completed, please raise a ticket to our technical support team.

May 15, 14:19 BST
May 19, 2026
Completed - The scheduled maintenance has been completed.
May 19, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 BST
Scheduled - We will be carrying out essential maintenance on 19/05/2026 between 17:00 and 19:00 BST.

During this time we will be performing essential firewall maintenance to the Vodafone UK network operator.
No customer impact is expected.

Start Date and time:
19/05/2026 17:00 BST

End Date and time:
19/05/2026 19:00 BST

Services affected:
Vodafone UK. No customer impact is expected.

Customer action required:
None.

May 18, 16:43 BST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Completed - The scheduled maintenance has been completed.
May 14, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 BST
Scheduled - Vodafone Global will be carrying out essential maintenance between 14/05/2026 00:00 and 14/05/2026 07:00 BST.

During this time Vodafone Global will be migrating their firewall cluster, in order to enhance platform stability and support future network requirements.

Start Date and time:
14/05/2026 00:00 BST

End Date and time:
14/05/2026 07:00 BST

Services affected:
Vodafone Global - Within the service impact window, there will be up to 15 minutes of data unavailability for all new sessions using 20404 IMSI range across the world.

Customer action required:
No customer action is required.

May 11, 18:08 BST
May 13, 2026

No incidents reported.

May 12, 2026
Completed - The scheduled maintenance has been completed.
May 12, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 BST
Scheduled - Vodafone Global will be carrying out essential maintenance between 12/05/2026 00:00 and 12/05/2026 07:00 BST.

During this time Vodafone Global will be migrating their firewall cluster, in order to enhance platform stability and support future network requirements.

Start Date and time:
12/05/2026 00:00 BST

End Date and time:
12/05/2026 07:00 BST

Services affected:
Vodafone Global - From 00:30, there will be up to 30 minutes of data unavailability for all new sessions using 20404 IMSI range across the world.

Customer action required:
No customer action is required.

May 11, 18:04 BST
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.